Terms of service
These Terms of Service govern your use of the Furloom website and your purchase of products from our store. By accessing our website or placing an order, you agree to these terms.
Store Information
Furloom
521 Madison Ave
New York, NY 10022
United States
Email: support@furloom.shop
Phone: +1 585 632-9963
Products and Orders
Furloom sells pet supplies to customers in the United States.
Product descriptions and information are provided to help customers make informed purchasing decisions. Please review the product information carefully before placing an order.
When you place an order, you agree to provide accurate and complete information necessary to process and deliver your purchase.
Furloom reserves the right to decline or cancel an order when necessary to address an issue with the order or information provided.
Pricing and Payment
All prices are displayed in U.S. dollars (USD).
We accept the following payment methods:
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Shop Pay
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Visa
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Mastercard
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American Express
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Diners Club
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Discover
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Apple Pay
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Google Pay
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PayPal Wallet
Payment must be successfully completed before an order can be processed.
Order Processing and Shipping
Orders are generally processed within 1–3 business days.
Standard shipping is free on all orders.
Orders are shipped within the United States only. Estimated delivery time is 5–11 business days after processing.
Orders may be shipped using USPS, UPS, FedEx, DHL, or other available carriers.
The order processing cutoff time is 5:00 PM New York time.
Delivery times are estimates and may vary depending on the shipping carrier and circumstances affecting delivery.
Returns and Refunds
Returns are accepted within 30 business days, subject to the conditions described in Furloom's Return and Refund Policy.
Customers are responsible for return shipping costs.
Eligible refunds are issued to the original payment method. Refund processing takes 5–10 business days after an eligible return has been received and approved.
Website Use
You agree to use the Furloom website only for lawful purposes and in a manner that does not interfere with the operation, security, or availability of the website.
You must not attempt to misuse the website, gain unauthorized access to systems or accounts, or use the website for fraudulent or unlawful activities.
Intellectual Property
The content available on the Furloom website, including text, images, graphics, product information, and other materials, is provided for use in connection with the Furloom store.
You may not reproduce, distribute, modify, or use website content for commercial purposes without appropriate authorization.
Privacy
Your use of the Furloom website is also subject to our Privacy Policy, which explains how information may be collected and used when you visit our website or place an order.
Furloom uses cookies, Google Analytics, Meta Pixel, and email marketing technologies as described in our Privacy Policy.
Changes to These Terms
Furloom may update these Terms of Service when necessary. Any updated version will be posted on this page with a revised “Last Updated” date.
Your continued use of the website after an updated version is posted constitutes your acceptance of the updated terms.
Contact Us
If you have questions about these Terms of Service, please contact Furloom:
Email: support@furloom.shop
Phone: +1 585 632-9963
Furloom
521 Madison Ave
New York, NY 10022
United States.