Privacy policy

Furloom respects your privacy and is committed to handling your personal information responsibly. This Privacy Policy explains what information we may collect when you visit or purchase from our store, how we use it, and the choices available to you.

Information We Collect

When you visit or use Furloom, we may collect information that you provide directly, including information needed to process and fulfill an order, such as your name, email address, phone number, billing information, shipping address, and order details.

We may also automatically receive certain technical information when you use our website, such as information about your device, browser, IP address, and interactions with the website.

We collect only information that is reasonably needed to operate our store, process orders, provide customer support, and improve our services.

How We Use Your Information

We may use personal information to:

  • Process and fulfill orders.

  • Communicate with you about your orders and customer-service requests.

  • Provide customer support.

  • Send marketing emails when you have agreed to receive them or where permitted by applicable law.

  • Improve our website, products, and shopping experience.

  • Understand how visitors use our website.

  • Detect, prevent, and address fraud, security issues, or misuse.

  • Comply with applicable legal and business requirements.

Cookies and Similar Technologies

Furloom uses cookies and similar technologies to help the website function properly and to understand how visitors use our store.

Cookies may be used for website functionality, analytics, advertising, and other purposes related to operating and improving the shopping experience.

You can adjust cookie settings through your browser. Disabling certain cookies may affect some website functionality.

Analytics and Advertising Technologies

Furloom uses Google Analytics to help us understand website traffic and how customers interact with our store.

We also use the Meta Pixel to help measure advertising performance and understand interactions with our website.

These services may collect information about your website activity through cookies or similar technologies. Their handling of information is subject to their respective privacy practices.

Email Marketing

Furloom may use email marketing to communicate with customers about products, promotions, or other store-related information.

Where applicable, you can unsubscribe from marketing emails by using the unsubscribe option included in the message. Transactional communications, such as information relating to an order, may still be sent when necessary to complete or support your purchase.

How We Share Information

We may share personal information with service providers and business partners when reasonably necessary to operate Furloom and provide our services. This may include providers involved in website operation, payment processing, order fulfillment, shipping, analytics, advertising, email communications, and customer support.

We may also disclose information when reasonably necessary to comply with applicable law, respond to lawful requests, protect our rights, or address fraud or security concerns.

Furloom does not use customer information for purposes unrelated to operating and supporting the store.

Payment Information

Payments are processed through the payment methods available at checkout. Furloom accepts Shop Pay, Visa, Mastercard, American Express, Diners Club, Discover, Apple Pay, Google Pay, and PayPal Wallet.

Your payment transaction may be handled by the applicable payment provider. Payment providers may collect and process payment information according to their own privacy policies and terms.

Data Security

We take reasonable measures to protect personal information against unauthorized access, misuse, loss, or disclosure.

However, no method of transmitting or storing information can be guaranteed to be completely secure. We encourage customers to use appropriate precautions when providing information online.

Data Retention

We retain personal information for as long as reasonably necessary to provide our services, maintain business records, fulfill transactions, resolve disputes, prevent fraud, and meet applicable legal or business requirements.

When personal information is no longer reasonably needed, it may be deleted or securely disposed of as appropriate.

Your Privacy Choices

Depending on where you live and applicable law, you may have rights regarding your personal information, which may include requesting access to, correction of, or deletion of certain personal information.

To make a privacy-related request, contact us at support@furloom.shop. We may need to verify your identity before completing a request.

You may also unsubscribe from marketing emails at any time using the unsubscribe instructions provided in the email.

Children's Privacy

Furloom is an online store for pet supplies and is not intended to knowingly collect personal information from children under 13.

If you believe a child has provided personal information to us, please contact us at support@furloom.shop so that we can review the matter and take appropriate action.

Changes to This Privacy Policy

We may update this Privacy Policy when our practices, services, or applicable requirements change. Any updated version will be posted on this page with a revised “Last Updated” date.

Contact Furloom

If you have questions about this Privacy Policy or how Furloom handles personal information, please contact us:

Furloom
521 Madison Ave
New York, NY 10022
United States

Email: support@furloom.shop
Phone: +1 585 632-9963
Email Support: Available 24/7