FAQs

Frequently Asked Questions

 

Where does Furloom ship?

Furloom currently ships to customers in the United States only.

How long does order processing take?

Orders are generally processed within 1–3 business days.

The order processing cutoff time is 5:00 PM New York time.

How long does delivery take?

Estimated delivery is 5–11 business days after order processing.

Delivery times are estimates and may vary depending on the shipping carrier and other circumstances affecting delivery.

Is shipping free?

Yes. Standard shipping is free on all orders.

Which shipping carriers does Furloom use?

Orders may be shipped through:

  • USPS

  • UPS

  • FedEx

  • DHL

  • Other available carriers

The carrier used may vary depending on the order and destination.

What payment methods do you accept?

Furloom accepts:

  • Shop Pay

  • Visa

  • Mastercard

  • American Express

  • Diners Club

  • Discover

  • Apple Pay

  • Google Pay

  • PayPal Wallet

All payments are processed in U.S. dollars (USD $).

What is Furloom's return period?

Eligible products may be returned within 30 business days.

Customers are responsible for return shipping costs.

What products cannot be returned?

Products may not be eligible for return if they have been used, worn, washed, damaged after delivery, or have missing original tags, packaging, accessories, components, or other included materials.

Returns may also be unavailable for customized, personalized, made-to-order, clearance, final-sale, non-returnable, gift card, or digital products, subject to the exceptions stated in our Return and Refund Policy.

Do I need approval before returning an item?

Yes, where applicable, you must obtain return authorization before sending an item back.

Contact support@furloom.shop before returning a product.

Is an unboxing video required?

For a product reported as defective, damaged, or having an issue, an uncut unboxing video clearly showing the product and the issue is required. Without the required video, the return or refund request may not be eligible.

How long does a refund take?

After an eligible return has been received and approved, refund processing takes 5–10 business days.

How will I receive my refund?

Approved refunds are issued to the original payment method.

How can I contact Furloom?

You can contact us by email or phone:

Email: support@furloom.shop
Phone: +1 585 632-9963

Email support is available 24/7.

Furloom
521 Madison Ave
New York, NY 10022
United States