Refund policy

At Furloom, we want you to be satisfied with your purchase. If you need to return an eligible product, please review the requirements below.

Return Window

You may request a return within 30 business days of delivery.

Customers are responsible for the cost of return shipping.

Return Eligibility

To be eligible for a return, the product must be returned in its original condition and with all original materials included.

Products are not eligible for return if they:

  • Have been used, worn, washed, or damaged after delivery.

  • Have had the original tags, labels, or stickers removed.

  • Are returned without the original packaging, box, wrapping, or protective materials.

  • Are missing accessories, manuals, free gifts, or other components included with the original purchase.

  • Have stains, odors, smoke smell, pet hair, or other visible signs of use.

  • Are customized, personalized, or made-to-order products.

  • Are clearance or final-sale items, or items marked as “Non-Returnable,” unless they are defective, damaged, or incorrectly shipped.

  • Are gift cards or digital products.

  • Were damaged due to misuse, accidents, negligence, or unauthorized repairs.

  • Are returned after the 30-business-day return period.

  • Have missing parts or components that were included at the time of delivery.

  • Are returned without prior return authorization, where applicable.

For products reported as defective, damaged, or otherwise having an issue, we must receive an uncut unboxing video clearly showing the product and the issue. If we do not receive the required uncut unboxing video, the return or refund request may not be eligible.

How to Return an Item

Before sending a return, please contact us at support@furloom.shop for return instructions and authorization, where applicable.

Approved returns should be sent to:

Furloom
521 Madison Ave
New York, NY 10022
United States

Customers are responsible for return shipping costs.

Refunds

Once your returned product is received and reviewed, we will process the refund for eligible returns.

Refunds are issued to the original payment method. Please allow 5–10 business days for refund processing after the return has been received and approved.

Contact Us

If you have questions about a return or refund, please contact:

Email: support@furloom.shop
Phone: +1 585 632-9963
Support: 24/7 via email